Last updated: 6 November 2026 | Version 1.0
Occo Transfer | KARAKUŞMICRO07 Travel Agency | TÜRSAB Licence: 8217 | www.occotransfer.com
1. Scope
This policy applies to changes, cancellations and refunds for pre-booked private passenger transfers booked through Occo Transfer, including Antalya Airport and hotel/address transfers. Service provider: Occo Global Transfer Servis Ticaret Limited Şirketi; travel agency identity: KARAKUŞMICRO07 TRAVEL AGENCY, TÜRSAB licence 8217. If a special promotion or corporate rate has different terms, those terms are shown before you book and repeated in your booking confirmation.
2. Cancellations requested by the customer
A cancellation received at least 24 hours before the confirmed transfer start time qualifies for a 100% refund of the transfer price paid.
A cancellation received more than 12 hours but less than 24 hours before the transfer qualifies for a 50% refund.
A cancellation received 12 hours or less before the transfer generally does not qualify for a voluntary refund; mandatory consumer remedies, service failures and the exceptions below remain unaffected.
These percentages apply to amounts already paid. Where the fare is payable in cash to the driver and nothing has been paid in advance, there is nothing to refund. Time limits are calculated using Türkiye local time (Europe/Istanbul, UTC+03:00), the confirmed pickup date/time, and the time the cancellation reaches us. Outbound and return legs, or separately itemised transfers, are assessed against their respective confirmed items. Where a bundled price is not itemised, the specific terms shown before booking apply.
3. How to cancel or change a booking
Email info@occotransfer.com with the booking reference, passenger name, date and request. Urgent notices can also be sent by telephone or WhatsApp to +90 505 915 10 11; written confirmation helps avoid disputes. The time the notice is received is relevant, and the outcome will be confirmed separately.
4. Changes to dates, times, routes or passengers
Where requested at least 12 hours in advance, date/time changes are free of an administrative amendment fee, subject to vehicle and service availability. Any difference arising from a changed route, stop, vehicle, passenger/luggage capacity or purchased extra will be disclosed and will not be charged without approval. Requests made within 12 hours depend on availability; if the change cannot be arranged, the cancellation rules may apply.
5. Flight disruption and extraordinary circumstances
Where an accurate flight number is supplied, we make reasonable efforts to monitor flight status. Please contact us if your flight is delayed by more than three hours. If an airline cancels a flight, an airport or road is officially closed, or performance is prevented by force majeure, we will assess an alternative time/route or refund in accordance with the actual circumstances and applicable law. If we fail to provide the agreed service for reasons attributable to us, appropriate reimbursement for the unperformed service is available without prejudice to statutory remedies. Events outside our control do not automatically remove every legal responsibility.
6. No-shows and waiting periods
The ordinary waiting allowance is 45 minutes for domestic airport arrivals, 60 minutes for international airport arrivals, and 15 minutes after the confirmed pickup time for hotels/addresses. For airport pickups, the waiting time is counted by reference to the agreed meeting arrangement and the verifiable actual landing time; your booking confirmation sets out the meeting arrangement. If a passenger does not appear and reasonable contact attempts fail, any refund is assessed with regard to fault and the actual circumstances; mandatory consumer rights are not waived.
7. Processing refunds
Eligible refunds are initiated as soon as practicable after the cancellation/refund decision is confirmed, normally within 14 days, subject to any shorter mandatory legal period. Card payments are returned to the original card wherever possible; the bank may take additional time to post the credit. Refunds of amounts paid in cash are made by a method agreed with you. Currency conversion and independently imposed bank charges depend on the payment provider's rules, without prejudice to consumer law.
8. Legal position and complaints
Passenger transport services are generally subject to a specific exclusion under Türkiye's Distance Contracts Regulation. There is therefore no automatic statutory 14-day no-questions-asked withdrawal right for every transport booking. The cancellation benefits above are contractual promises and do not displace mandatory rights concerning defective or unperformed services. Complaints: info@occotransfer.com. In 2026, consumer disputes below TRY 186,000 may be referred to the competent Consumer Arbitration Committee; available court remedies remain unaffected.