Last updated: 6 November 2026 | Version 1.0
Occo Transfer | KARAKUŞMICRO07 Travel Agency | TÜRSAB Licence: 8217 | www.occotransfer.com
1. Parties and formation
Provider: Occo Global Transfer Servis Ticaret Limited Şirketi. Booking and brand channel: Occo Transfer (www.occotransfer.com). Travel agency identity: KARAKUŞMICRO07 TRAVEL AGENCY, TÜRSAB licence 8217. Address: Altınova Sinan Mahallesi, Anso Sokak No: 55, Kepez/Antalya, Türkiye. Contact: info@occotransfer.com; +90 505 915 10 11. The customer is the person or entity named as booker in the confirmation; passengers are the persons carried. A booking is confirmed when we accept it and send you the booking confirmation by email.
2. Services
The agreement covers private airport-hotel/address, hotel-airport, city/intercity and specifically described chauffeured transfer services. The booking confirmation identifies the route, flight, travel date/time, party and luggage size, vehicle category, extra stops, included services and total price. Advertised vehicle makes/models may be illustrative and subject to availability; customers will not be placed in a lower service category without appropriate agreement.
3. Pricing and payment
A fixed fare per vehicle, including applicable taxes, and the currency are shown before the booking is placed. Charges for extra stops, waiting, special seating or excess luggage are disclosed and require express approval. Payment is made in cash to the driver (EUR, TRY or USD) at the time of the transfer, or by card online where this option is shown at checkout. Card payments are processed by a licensed payment institution; we do not store full card numbers or CVV codes. Invoices or other statutory records are issued as required by law.
4. Booking and customer responsibilities
Customers must provide accurate flight number, date, terminal, pickup point, hotel/address, contact details, passenger count, passengers' passport numbers and nationality for the passenger list, and luggage information, and notify changes promptly. A person booking for others must inform them of safety, baggage and meeting requirements and have an appropriate basis for sharing their details. Children travel under appropriate adult supervision with any child restraint required by law; please state child-seat needs when booking. All passengers must use seat belts and follow reasonable safety directions.
5. Meeting, flight monitoring and waiting
Meeting arrangements are set out in the confirmation. Reasonable flight tracking is used where a correct flight number is given. The ordinary waiting period is 45 minutes for domestic airport arrivals, 60 minutes for international airport arrivals, or 15 minutes after the booked time for hotel/address pickups. For airport pickups, the waiting time is counted by reference to the agreed meeting arrangement and the verifiable actual landing time. Please contact us if a flight is delayed by more than three hours. We will tell you about any revised pickup time or charge and agree it with you in advance. We keep a record of reasonable attempts to contact a passenger who does not appear.
6. Vehicle, luggage and special requests
The vehicle accommodates the purchased passenger/luggage capacity and complies with applicable road transport and safety rules. Please tell us in advance about extra luggage, large sports equipment, pets, wheelchairs and other special requests; availability and charges are agreed transparently. Illegal substances, dangerous items or goods presenting a safety risk cannot be carried. Pet transport is subject to advance confirmation and applicable rules. Customers requiring accessibility arrangements may contact us when booking; statutory accessibility and non-discrimination rights are preserved.
7. Safety and refusal of service
Drivers comply with applicable passenger-transport and road-safety rules. Service may be reasonably restricted where violence, threats or unlawful behaviour pose a concrete threat to people or property. Refunds in such cases depend on fault and the facts. Age, disability or health status alone is not a ground for refusal.
8. Routing, delays and force majeure
Traffic, roadworks, weather, official restrictions and flight changes may affect journey duration. Drivers may take a safe and suitable alternative route. Arrival times are not absolute guarantees unless expressly promised in writing. Force majeure is assessed by reference to genuinely exceptional events beyond reasonable control; statutory consumer rights and responsibility for fault are not excluded.
9. Cancellation, refunds and service failures
The Cancellation and Refund Policy applies: 100% if cancelled at least 24 hours ahead, 50% if cancelled more than 12 but less than 24 hours ahead, and ordinarily no voluntary refund if cancelled 12 hours or less ahead. Defective or incomplete performance, provider-caused cancellations, exceptional disruptions and mandatory remedies are assessed separately. Please report concerns promptly with supporting information where available; this does not affect your statutory rights.
10. Data protection and disputes
Necessary travel data are processed under the separate KVKK Data Processing Notice. Marketing consent is not a condition of booking. Turkish consumer law and competent dispute-resolution bodies apply where relevant, and no clause is intended to waive a consumer's mandatory legal rights. The English version is provided to assist international customers; Turkish mandatory law and interpretations protective of consumers prevail where applicable.